Q. Where do you operate?
Our
showroom and fabrication shop are located at 10 Commercial Drive in Cabot, AR (just behind Mean Pig BBQ).
Q.
What is involved in the granite/quartz countertop process?
A representative from Linco Enterprises will schedule
a time to visit your home and template your countertops to get your layout.
After
we have the measurements, we can give you an estimate based on our typical slab sizes and colors. If you
would rather select your material up front, we have several samples in stock at our showroom. You may also
visit one of our granite distributors in Little Rock to select your slab. There are hundreds of slabs to
choose from and each are handpicked and imported from around the world.
After you approve your estimate,
we will obtain your deposit and begin the process by beginning fabrication on your custom layout. Before we can complete fabrication, we will need the templates or model numbers for any faucets,
sinks, and/or stoves that will be involved in the process. Once we have completed the fabrication, we will
schedule a date to install the finished work.
Q. Can you give me an estimate if I e-mail or fax a sketch?
Of course. We prefer for the
measurements to be in feet and inches. We need to know where any walls and/or overhang might be on your
countertop as well as the material color and edge option that you have chosen.
Q. Do you accept credit cards and what is your
payment policy?
Yes, we accept all major credit cards. We require a 50% deposit on all countertop
orders to begin fabrication. We collect the balance upon installation.
Q. Is installation included in the quote?
Yes. The quotes always include the material, delivery, and installation.
Q. What about
sales tax?
Linco pays the sales tax on behalf of all of our customers, it will not be charged to the customer.
Q. What edge options are
available?
We have several edge options to choose from including our standard waterfall edge. We
also offer bullnose and ogee edges as well as laminated edge options.
Q. What kind of sinks can I use?
Any under-mount or drop in sink,
including stainless steel, cast iron, porcelain, or solid surface. Farm sinks can also be used.
Q. What is the difference between an undermount
sink and a drop-in surface mount sink?
A drop-in surface mount sink sits on top of the counter and the lip of
the sink is exposed. The undermount sink is mounted from underneath the counter. There is no lip on top.
Q. Can you re-connect my
electrical or plumbing connections?
We are not licensed electricians or plumbers. Therefore, we can not make electrical
or plumbing re-connections. We can, in some instances however, recommend reputable and licensed individuals or companies to
complete these tasks for you.
Preparing for an Installation:
Please
be sure to keep driveways and walkways clear. Granite countertops are extremely heavy, and installers need
clear access to entry ways.
Please remove any fragile items and cover anything that you would like
to protect from dust. Granite installation can create a lot of dust, but our installers try to control
the dust as much as possible.
Any sinks, faucets, or other items that will be installed into the countertops
will need to be available to our installer.
If any holes need to be cut on the jobsite, our installer will
do this outside or in a garage when possible.
Granite
FAQ’s:
Q. Is granite natural?
Yes, granite is an all natural product
that is excavated from the ground in slabs, then cut down into workable sizes and polished.
Q. Will my granite look like the sample?
The
color samples on the computer will vary slightly from the actual colors due to computer screen variations. There
will also be a color variance between granite slabs of the same color because granite is a natural material and comes in different
dye lots. We always encourage our customer to select their actual slabs from our showroom or one of our granite providers
in Little Rock.
Q. How thick is the granite
that you fabricate?
We have two options: 2cm (3/4” inch thick) and 3cm (1-1/4” thick)
Q. How much does granite weigh?
Granite
tiles and slabs come in different thicknesses. The weight per square foot for each thickness is as follows:
2cm (3/4”) thick slab:
12.8 lbs per sq ft
3cm
(1-1/4”) thick slab: 18 lbs per sq ft.
Q. How do you clean granite?
There are specific granite cleaners available at stores such as Lowes, Home Depot,
and Wal-Mart. You can also use warm soapy water to clean granite. We use and recommend TileLab OneStep
Cleaner and Resealer that has a 20 year warranty.
Q. What maintenance is involved?
Upon installation, we seal your granite countertops. We
recommend that the granite be resealed once a year. If you are using the Tile Lab OneStep Cleaner and Resealer, there
is no need to worry about resealing your countertops because it reseals with SurfaceGard every time you clean.
Q. Is it easy to stain granite?
With
proper care and maintenance, sealed granite should not stain.
Q. Is sealing a difficult process?
Not at all. You just wipe the sealer on the granite much
like you would if you were cleaning it. Then just go back and buff the countertops until the sealer is
gone.
Q. Can I place a hot pot or pan directly on granite?
Granite is a natural stone that can withstand extremely
high temperatures. Placing a hot pot on the granite countertop should not affect the granite in any way.
Q. Can
granite crack?
It is very uncommon for granite to crack once it is installed. Obviously, if
you were to stand on top of the granite after it has been installed, there could be some cracking.
Q. What happens if the granite
cracks during installation?
We will repair the crack or replace the piece at no additional cost to you.
Q. Can I have a granite
bar adjoined to my countertops?
Yes as long as you use structural supports to support the weight of the granite.
Q. Will I have a seam?
We try to have as few seams as possible, (we prefer no seams if possible). Seams will depend
on the kitchen layout and granite slab size.
Q. Will my seam show?
We will fit the two slabs together as tightly as possible and fill the seam with colored
epoxy to make it blend as much as possible, but it will be visible to some extent.
Q. Do granite countertops overhang the cabinets?
Most counters overhang by 1", which is standard. This
may be changed for whatever reason due to cabinet configuration, cabinet installation, and/or personal tastes.
Quartz FAQ’s:
Q.
Is quartz such as Caesar Stone and Technistone 100% natural?
No. They are comprised of 90-95% quartz. The other
5-10% is synthetic materials like dyes and binding agents. They are manufactured into slabs at a plant.
Q. What is the difference
between quartz and granite?
Quartz does not have to be sealed whereas granite has to be resealed periodically.
Each slab of quartz will be exactly the same color and dye lot whereas there will be color variation between granite
slabs.
Q. Are quartz slabs made or manufactured in a plant?
Yes. The manufacturing plants produce
natural quartz into slabs. They take pure natural quartz mined out of the earth and combine it with a small amount of pigment
and resin to create a slab.
Q. What are some benefits of quartz?
Quartz is very durable, stain resistant, and heat resistant.
Q. Will I have a seam and will it be visible?
We will fit the two slabs
together as tightly as possible and fill the seam with colored epoxy to make it blend as much as possible, but it will be
visible to some extent.
